Privacy policy

Information about the company that processes your data:

Name

CELESTIAL OOD

UIC/BULSTAT

200681134

Seat and registered address

City of Sofia 1414, Vitosha district, Gorna banya neighborhood 2, 642nd str.

Mailing address

City of 1000 Sofia, Oborishte District, 14, Chumerna str., floor 2

Phone

+359 876 397 797

E-mail

info@avatar-vr.eu

Website

www.avatar-vr.eu

Information on the competent data protection supervisory authority

Name

Personal Data Protection Commission

Seat and registered address

City of Sofia 1592, 2, Prof. Tsvetan Lazarov Blvd.,

Mailing address

City of Sofia 1592, 2, Prof. Tsvetan Lazarov Blvd.,

Phone

02 915 3518

Website

www.cpdp.bg

CELESTIAL OOD (hereinafter referred to as “the Controller” or “the Company”) operates in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. This information is intended to inform you about all aspects of the processing of your personal data by the Company and the rights you have in connection with such processing.

Grounds for collecting, processing and storing your personal data

Article 1. The Controller collects and processes your personal data in connection with the use of the site www.avatar-vr.eu and the conclusion of contracts with the company on the grounds of Art. 6, para. 1, Regulation (EU) 2016/679 (GDPR), and in particular on the following grounds:

  • Your explicit consent as a client;

  • Fulfillment of the obligations of the Administrator under a contract with you;

  • Compliance with a legal obligation that applies to the Administrator;

  • For the legitimate interests of the Administrator or a third party;

Purposes and principles for the collection, processing and storage of your personal data

Article 2. (1) We collect and process the personal information you provide to us in connection with the use of the site www.avatar-vr.eu and contract with the company, including for the following purposes:

  • creating an account and providing full functionality when using the site;

  • individualisation of a party to the contract;

  • accounting purposes;

  • statistical objectives;

  • protection of information security;

  • ensuring the performance of the contract for the provision of the relevant service;

  • sending a newsletter and special offers emails if you wish;

  • sending advertising materials and samples of products from other companies through Celestial OOD at your request;

  • send feedback to queries sent via feedback email;

(2) We respect the following principles in the processing of your personal information:

  • legality, integrity and transparency;

  • limitation of processing purposes;

  • consistency with the purposes of processing and minimizing the data collected;

  • data accuracy and timeliness;

  • limitation of storage in order to achieve the objectives;

  • integrity and confidentiality of the processing and ensuring an adequate level of security of personal data.

(3) In the processing and storage of personal data, the Administrator may process and store personal data in order to protect the following legitimate interests:

  • fulfilment of its obligations to the National Revenue Agency, the Ministry of the Interior and other state and municipal bodies.

What kind of personal data is collected, processed and stored by our company

Article 3. (1) The Company performs the following operations with the personal data you provide as customers for the following purposes:

  • Customer Registration at a Playground Reservation Site – the purpose of this operation is to create an account for the use of the site reservation booking site at a desired day and time by the client. Registration is required and the purpose of the reservation is to provide valid e-mail from the customer Submit a newsletter – the purpose of this operation is to administer the process of sending newsletters, emails with special offers, promotions, promo codes, news and new functionality to customers who have stated they want to receive.

  • Exercise of the Right of Refusal or Claim – The purpose of this operation is to administer the process of exercising the right of refusal or complaint by the client for the services in respect of which such rights may be exercised.

  • Provision of advertising materials and sampling from other companies through Celestial OOD – the purpose of this operation is to administer the process of sending advertising materials and samples of products from other companies through Celestial OOD to customers who have stated that they wish to receive them.

  • Inquiries via email for feedback info@avatar-vr.eu – the purpose of this operation is to send a response to a request.

(2) The controller does not collect or process personal data relating to the following:

  • disclose racial or ethnic origin;

  • reveal political, religious or philosophical beliefs, or membership of trade unions;

  • genetic and biometric data, health data or sexual life or sexual orientation data.

(3) The personal data are collected by the controller from the persons to whom they relate.

(4) The controller does not carry out automated decision making with data.

(5) The company does not collect data for persons under 16 years of age, except with the explicit consent of their parent or legal representative.

Article 4. (1) The controller shall process the following categories of personal data and information for the following purposes and on the following grounds:

  • Your personally identifiable information (email, name, phone, etc.)

    • Purpose for which data is collected: 1) Contacting the client and sending information to him, 2) for the purposes of registering a client on the Company’s website, and 3) sending a newsletter, emails with special offers, promotions, promo codes, news and new functionalities and 4) sending a response to a request via e-mail for feedback.

    • Reason for processing your personal data – By accepting the general conditions and registering on the site or making a reservation without registration, or at the conclusion of a written contract between the controller and you, a contractual relationship is created, on the basis of which we process your personal data – Article 6 (1) (b) GDPR. Your data for sending a newsletter and emails, as well as for submitting a response to a request via our website format, are processed by your explicit consent – Article 6 (1) (а) GDPR.

  • Details of the service (e-mail, name, telephone, etc.)

    • Purpose for which data is collected: 1) Fulfilment of the obligations of the administrator to provide the requested service and 2) Send advertising materials and samples of products from other companies through Celestial OOD to the clients who have stated that they wish to receive them.

    • Reason for processing your personal data – By accepting the general conditions and registering on the site or making a reservation without registration, or at the conclusion of a written contract, a contractual relationship is created between the Controller and you, on the basis of which we process your personal data – Article 6 (1) (b) GDPR.

      Your data for sending advertising materials and samples of products are processed on the basis of your explicit consent – Article 6 (1) (а) GDPR.

  • Data from your social media accounts (publicly available information from your Facebook accounts)

    • Purpose for which data is collected: 1) Contacting the client and sending information to him and 2) for the purposes of registering a user on the site.

    • Reason for processing your personal data – By accepting the general terms and registration on the site through a social network account, a contractual relationship is created between the Controller and you, on the basis of which we process your personal data – Art. 6, para. 1, b. (b) GDPR.

Period of retention of your personal data

Article 5. (1) The Controller shall keep your personal data for a period of 5 years. Upon expiration of this period, the Controller shall take the necessary care to delete and destroy all your data without undue delay or to anonymize it (i.e. to bring it into a form that does not reveal your identity).

(2) The Controller shall keep your personal data provided in connection with reservations made for a period of 5 years for the purposes of protecting the legal interests of the Administrator in court or administrative disputes with users of the site, and the accounting documents shall be kept for the relevant statutory term.

(3) The Controller shall notify you in the event that the data retention period is necessary to be extended for the purpose of fulfilling a regulatory obligation or for the legitimate interests of the Controller or otherwise.

(4) The Controller shall store the personal data, which shall be kept by virtue of the applicable legislation for the relevant envisaged period, which may exceed the term of validity of your registration on the site or until the service is completed.

Article 6. (1) The Controller shall keep the personal data of the legal representatives of his trading partners for the term of performance of the contract, for observing the legitimate interests and legal obligations of the Controller, which may exceed the term of the concluded contract.

Transmission of your personal data for processing

Article 7. (1) The Controller may, at its sole discretion, transmit some or all of your personal data to processing personal data for the purposes of processing purposes that you have agreed to, subject to the requirements of Regulation (EU) 2016/679 (GDPR).

(2) The Controller shall notify you in the event that he intends to transfer some or all of your personal data to third countries or international organizations.

Your rights in the collection, processing and storage of your personal data

Withdrawal of consent to the processing of your personal data

Article 8. (1) If you do not wish all or part of your personal data to be further processed by the Company for specific or all processing purposes, you may at any time withdraw your consent to the processing by completing a free text request.

(2) The controller may request that you verify your identity and identity with the data subject.

(3) If you have a reservation that is in the process of being processed, the earliest time you can withdraw your processing consent is when the booking is successfully completed.

(4) You may at any time withdraw your consent to the processing of your personal data for direct marketing purposes.

(5) Withdrawal of the consent shall not affect the lawfulness of the processing of personal data that the Controller has performed up to now.

Right of access

Article 9. (1) You have the right to request and receive confirmation from the Controller whether personal data relating to you is being processed.

(2) You have the right to access the data related to you, as well as the information related to the collection, processing and storage of your personal data.

(3) The Controller shall provide you, upon request, with a copy of the personal data processed relating to you in electronic or other appropriate form.

(4) The granting of access to the data is free of charge, but the Controller reserves the right to impose an administrative fee in case of repeated or excessive requests.

Right of correction or completion

Article 10. You may correct or complete inaccurate or incomplete personal data relating to you by submitting a written request to the Administrator.

Right to be deleted (“to be forgotten”)

Article 11. (1) You have the right to request the Controller to delete some or all of your personal data, and the Controller has the obligation to delete them without undue delay when any of the following reasons exist:

  • personal data are no longer necessary for the purposes for which they were otherwise collected or processed;

  • You withdraw your consent on which the processing of the data is based and there is no other legal basis for the processing;

  • You object to the processing of personal data relating to you, including for the purposes of direct marketing and there are no legitimate grounds for processing to take precedence;

  • personal data were processed illegally;

  • the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;

  • personal data have been collected in connection with the provision of information society services.

(2) The controller shall not be obliged to delete personal data if it stores and processes:

  • to exercise the right to freedom of expression and the right to information;

  • to comply with a legal obligation requiring processing as provided for in EU or Member State law applicable to the Administrator, or for the performance of a public interest task or in the exercise of official powers conferred on him;

  • for reasons of public interest in the field of public health;

  • for purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;

  • for the establishment, exercise or defense of legal claims.

(3) In the event that you exercise your right to be forgotten, the Company will delete all your data, except for the following information:

  • information needed to certify that your right to be forgotten is fulfilled – email, IP address;

  • technical information about the functioning of the site, which information cannot in any way be related to your personality;

(4) In order to exercise your right to be forgotten, you need to take the following steps:

  • Submit an email request;

  • Submit the action by responding to an e-mail that will be emailed to the email address associated with the reservation made on the site;

  • Identify yourself as the data owner;

(5) After verifying the identity of the requester and the data subject in accordance with the above steps, we will delete all the data we process for you in accordance with para. 3.

(6) If you have a reservation that is in the process of being processed, the earliest moment you can ask to be “forgotten” is when the reservation is successfully completed.

(7) The controller shall not delete the data which he has a legal obligation to keep, including for protection in connection with legal claims against him or to prove his rights.

Right of restriction

Article 12. You have the right to request the Administrator to restrict the processing of related data when:

  • challenge the accuracy of personal data for a period allowing the Administrator to verify the accuracy of personal data;

  • the processing is unlawful, but you do not want the personal data to be erased and only the use of it restricted;

  • The controller no longer needs the personal data for the purposes of processing, but you require it to establish, exercise or defend your legal claims;

  • You have objected to the pending review of whether the Administrator’s legitimate grounds have priority over your interests.

(2) In the event that your right of limitation is exercised, the Company will cease processing your data, but will not remove the publications you have made.

Right to portability

Article 13. (1) If you have consented to the processing of your personal data or the processing is necessary to perform the contract with the Controller, or if your data is processed in an automated manner, you may, after legitimizing yourself to the Controller:

  • request the Controllert o provide you with your personal data in a readable format and transfer it to another Administrator;

  • request the Controller to directly transfer your personal data to the Administrator designated by you when technically feasible.

(2) You may at any time download or receive in machine-readable format the data stored and processed for you in connection with the use of the services of the Controller by request by email.

Right to information

Article 14. You may request the Controller to inform you of any recipients to whom the personal data for which correction, deletion or restriction of processing has been requested have been disclosed. The Controller may refuse to provide this information if this would be impossible or would require a disproportionate effort.

Right to object

Article 15. You may object at any time to the processing of personal data by the Controller that relates to it, including if it is processed for profiling or direct marketing purposes.

Your rights in case of breach of your personal data security

Article 16. (1) If the Controller identifies a breach of your personal data security that may pose a high risk to your rights and freedoms, he will notify you without undue delay of the breach, as well as any measures taken or to be taken.

(2) The Controller is not required to notify you if:

  • he has taken appropriate technical and organizational safeguards with regard to data affected by a security breach;

  • subsequently took measures to ensure that the infringement would not pose a high risk to your rights;

  • notification would require a disproportionate effort.

Persons to whom your personal data are provided

Article 17. For the purposes of processing your personal data and providing the service with its full functionality and for your interests, the Controller may provide your data to the following processing personal data:

Processor

Purpose of the processing of personal data

The personal data processor in question complies with all legal and security requirements for the processing and storage of your personal data.

Article 18. The Controller shall not transfer your data to third countries. Article 19. In the event of a violation of your rights under the aforementioned or applicable personal data protection legislation, you have the right to file a complaint with the Data Protection Commission as follows:

Name

Personal Data Protection Commission

Seat and registered address

City of Sofia 1592, 2, Prof. Tsvetan Lazarov Blvd.,

Mailing address

City of Sofia 1592, 2, Prof. Tsvetan Lazarov Blvd.,

Phone

02 915 3 518

Website

www.cpdp.bg

Customers may also file complaints with other supervisory authorities within the territory of the European Union as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC.

Article 20. You may exercise all your rights to protect your personal information through the forms attached to this Privacy Policy. Of course, these forms are optional and you can submit your requests in any form that contains a statement to that effect and identifies you as the data owner.

Article 21. If the consent concerns a transfer, the Controller shall describe the potential risks of transferring the data to third countries in the absence of adequate protection and adequate remedies.

Article 22. The Company may amend the Privacy Notice by posting a notice on this site.

Privacy Notice Last Updated on 20.11.2019

Consent withdrawal form for processing purposes– Annex No. 1

Request to be “Forgotten” – to delete personal information related to me – Annex No. 2

Request for portability of personal data – Annex No. 3

Data Rectification Request – Annex No. 4